We accept the following type of payments
FAQ’S – Questions & Answers
Can i get a discount if im loyal and buy items from you on an occasional/frequent basis?
- Yes. We are very appreciative of your business with us and as such we will offer additional products FREE of charge, include FREE Shipping on your order no matter the size/weight and offer additional discounts on future items you shop with us.
- OUR customers are OUR business – We will always reward loyal customers, refferals and Total amount $ spent on our site by offering one of the above or a combination of the above reward ways..
If i buy multiple items will i get combined postage to save further on costs?
- Yes. We will package and process items to combine ship all your items in the one order. Please be aware that a smaller additional cost MAY be charged due to weight and the extra size of the box/satchel but it will always be alot more cheaper than a separate package separatly packaged and sent on its own. Most cases it will fit inside box/satchel with NO ADDITIANAL CHARGE.
What postage service do you offer?
- We offer: Pick up, Regular & Express service option – Via Australia Post or Courier Service.
How are my items packaged?
- All items are sent out in original packaging depending on item it will include bubble wrapping or surrounded by soft foam chips.
- Depending on item and quantity they will arrive to you in: small envelope, large envelope, boxes, plastic Australia Post/courier satchels.
Can you supply a large amount of items if i want to buy bulk?
- Yes. We can supply whatever your needs. If you have a large contract coming up or you were left out of stock for some reason we can supply you with the items you require and have them delivered straight to your home, office, business etc..
What if an item im after is not found on your site?
- If an item is not listed here Please contact Us our details are found on the “Contact US” page and we will work hard to source this item for you as an additional service at no additional charge to you.
What if my product does not arrive?
- All items sent will have a “Tracking Number” this is a number given by Australia Post or Couriers Service once your order is placed by us with them for delivery to you. We have that number on record and once we enter that number on the Australia Post or Courier Service provider website they will have real time notes by delivery personnel (Australia Post/couriers) saying – Exact location of item, depot item is currently at, if its in transit to you for delivery, and time & day delivered to you – this will help us in determining if item is on its way etc.. In the case item is lost by Courier Service or Australia Post FULL REFUND will be issued and we will pursue the issue with them in your behalf by providing receipts and or tracking number information so they can investigate and re – inburse us for the item they lost.
Can i buy an item and get it posted to a different address?
- Yes. Considering at time of payment you enter these details in they will be recorded onto the invoice and on our end we will see this and send it where you tell us to.
Can i Pick UP my item if i also live in Sydney near you?
- Yes. Pick UP option is available to all no problem. Please Contact US details are found in the “Contact US” page and we can arrange a time and day for pick up. Weekends, Public Holidays and after hours is also welcomed with prior arrangement.
How do i use these products?
- These products are all Professional Pest Control Products and as such require caution. They are nearly all concentrates so they are the resl deal not the same as the ones you buy in supermarkets etc.. that come diluted already with water. These are concentrates and they all need to be diluted and watered down using the appropriate amount of water.
- The booklet attached to the item and/or the label will specify exactly: amount of water to mix with chemical, how much chemical to use for the area, pest the product will work for, areas to use the product, how to use the product e.g spray, drench, sprinkle etc.. areas NOT to use the product, other safety information etc…
How do i find further information about these products?
- Further information can be found on the Internet, on the actual product label attached to the item, by requesting it from US and we will happily send you out more information required via e-mail, mail, phone.